WordPress support: which steps to undertake for a solution
Although WordPress is a very user-friendly content management system (CMS), it can still happen that you can’t find a solution to your (technical) WordPress problem. This can be very frustrating and at that moment you are desperate for WordPress support. There are many manuals and articles findable online about different WordPress problems and how to solve them. However, it is sometimes difficult to find the specific answer you need from these sources. From that position, you have a few options to seek for help:
- Through an (official) WordPress forum
- Via your hoster
- Via a (premium) theme or plugin supporter (if you have one)
- Via WordPress Codex and the Developer Handbook
- Via a premium support party
Before looking for an answer think carefully first what you want answers to..
It can be difficult to pinpoint exactly what you need help with. Therefore, before you approach different websites, groups and forums, it is smart to do some research and identify the exact problem with your WordPress website. After this, you can determine a lot easier where the problem is coming from and what kind of help you need. In this process, you should ask yourself the following:
- Is your WordPress question related to a hosting problem? This could be the case, for example, if the memory limit of your WordPress website has been reached and you can’t download new themes or plugins because of this. Or if individual files are too large to upload to your server. Almost every hoster offers (free) support where you can make use off if you have a hosting problem.
- Do you have a specific WordPress question? For example: how do I customize the WordPress menu or how do I change my theme colors? Then you can often find your answer through a blog or Youtube video. If you have a more specific question then it’s better to search for help on the official WordPress forum
- Want to know about how to modify a specific WordPress code? Try the Codex or the Developers Handbook. The downside is that you do need to be slightly tech savvy to understand these sources.
- Have you purchased a premium theme? Then you can often get your question answered by submitting a ticket on a support page of the theme’s creators.
- Do you want a problem solved quickly and are you a professional company? Then you can always consider investing in a premium support party.
If you have gone through these steps then hopefully you have a better idea of where to go for WordPress help. Below we explain each WordPress resource in more detail and you can ask for help.
Official WordPress forum
The WordPress support forum is the place to get answers to a specific WordPress problem. For example, you can ask questions about installing WordPress, code solutions, CSS/formatting and plugins. On this forum both paid and non-paid specialists are active who are willing to help you, often all for free.
The support forums are mainly staffed by volunteers who are not paid by WordPress or an employer. Another part is working for WordPress organizations, agencies or companies that encourage their employees to share their expertise through the forums. Plugin and theme developers also often offer help through WordPress forums. Is your WordPress related to a paid plugin or theme? Then you can ask for help via premium theme or plugin support.
Before asking your question, it is important to always do some research to see if your question has not been asked and answered before. If there is no answer to your question yet then you can ask it. However, keep in mind that the forums are largely supported by volunteers. So be a little nice to them and don’t expect an answer immediately
Do you have problems with the speed of your website, does your website crash all the time or do you not have enough website memory for downloading new themes or plugins? Then the fault probably lies with your hoster. Almost every hoster has a dedicated page where you can ask for support, usually by submitting a ticket. Also, most hosters can be reached via live chat or over the phone, if you are using a smaller hoster.
Is your hoster unable to resolve your WordPress issue or has your submitted ticket been open for a long time? Then it’s probably time for a new one. The two hosters we can heartily recommend are Kinsta and SiteGround. Both are very good and score excellent on speed, support and security.
(Premium) Theme or Plugin supporter
Many theme and plugin developers offer (free) support on their websites and WordPress forums. Especially paid themes and plugins offer free support because this service is part of their products. Of course they do not want you to switch to another provider..
Do you have a problem updating a theme or plugin or do they no longer function properly? Then the best place to start is with the theme or plugin developer. Most of them will have a dedicated page where you can submit a ticket. Often you’ll have an answer to your WordPress question within a few hours.
WordPress Codex and the Developer Handbook
If your question is not specifically about a hosting, theme or plugin problem then you can probably find the answer in the WordPress Codex or the Developer Handbook.
The WordPress Codex can be seen as a very comprehensive WordPress library containing information on how to use WordPress, functionalities, how to use a theme and even how to develop a plugin. The Codex pages are very detailed, so if you read carefully then you can definitely find the answer to your WordPress issue here. The Codex is suitable for less technically inclined WordPress users as well as developers.
Unlike the Codex, the Developer Handbook is aimed primarily at developers. It is the official guide to the basic code of WordPress. The guide includes topics on WordPress coding standards, API development, the Gutenberg block editor and how to develop your own theme. If your question is related to a development issue then you will definitely find the answer here.
Premium support party
If you want your question answered immediately without much effort and want the problem solved at once, you will most likely have to pay someone for that. There are many companies and freelancers that offer premium support for a fee through a ticket system, for example. Before you decide to hire the services of a provider, you should always research the company carefully.
Cheap does not always mean quality and you will be in trouble if the problem is still not solved when you have hired one of these companies. So always find out how the companies are rated, whether their website looks professional and what they promise regarding how quickly they solve the problem.
We hope we helped you out with where to go for WordPress help
As you have been able to read, there are plenty of places to turn to for WordPress help. You may feel a bit overwhelmed by the different WordPress support channels where you can ask your question. However, if you think a little critically and you have a good understanding of the problem of your question, then you can pick a help channel that best suits your issue.
We hope this blog has helped you by making the right choice between the different WordPress support channels and are very curious about your reaction. Please leave it at the bottom of this blog if you are feeling to.